BNIA Ranked Number One In Customer Satisfaction!

September 20, 2018

Randy Bushover in the WBEN newsroom reports that JD Power has ranked the Buffalo Niagara International Airport number one in customer satisfaction among all medium hub airports in North America and number 2 overall among all airports throughout North America.  The 2018 North America Airport Satisfaction Study measures overall traveler satisfaction by looking into six factors that include, terminal facilities; airport accessibility; security check; baggage claim; check-in/baggage check; and food, beverage and retail. 

Basically, what that means, is that we love our airport because it is easy in and easy out, and out-of-towners have figured that out too! 


Click here for the full article from JD Power!